Motion Detection Preferences Not Following Modes Settings

Incident Report for Ring.com

Resolved

This incident has been resolved.
Posted Apr 30, 2021 - 22:56 UTC

Investigating

We're currently investigating an issue where devices that are set to only detect motion in certain Modes (Disarmed/Home/Away) are not enabling or disabling motion detection properly when the Mode is changed.
Posted Apr 30, 2021 - 21:42 UTC
This incident affected: Ring Device Health (Doorbells, Outdoor Cams, Security Systems, Access Control).
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