Resolved -
This incident has been resolved. You may have noticed your Ring Smart Lighting turning off and on as we were working to resolve the issue.
Sep 19, 02:54 UTC
Identified -
We have identified an issue causing Ring Smart Lighting devices in a Light Group to produce an error message and not respond when toggled from the Light Group in the Ring app. The Light Group will also not trigger from a linked device.
Sep 19, 01:47 UTC
Resolved -
The incident with password reset emails has been fully resolved.
Sep 18, 22:39 UTC
Monitoring -
Password resets are working for users, we are continuing to monitor to ensure they continue to function.
Sep 18, 21:39 UTC
Investigating -
We have identified that some password reset emails through the Ring apps or Ring.com website are not processing. This will prevent password reset requests to being receiving via email at this time. We are investigating and working to restore functionality as soon as possible and will provide updates as they become available. If you need to reset your Ring password, please check back for when the issue is resolved and try again at that time.
Sep 18, 21:14 UTC
Resolved -
This incident has been resolved.
Sep 11, 02:36 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 11, 02:28 UTC
Identified -
We have identified an issue with being unable to reset passwords via "Forgot password" and a fix is being implemented. If logged in, users will still be able to reset their passwords from the account page.
Sep 11, 01:39 UTC