Resolved -
This incident has been resolved.
Oct 15, 00:47 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 15, 00:01 UTC
Identified -
A partial outage in our billing system is causing errors when attempting to make purchases from Ring.com, or when attempting to purchase or renew a Ring Protect plan.
Oct 14, 21:11 UTC
Resolved -
This incident has been resolved.
Oct 10, 07:12 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 9, 23:18 UTC
Identified -
A partial outage in our billing system is causing errors when attempting to make purchases from Ring.com, or when attempting to purchase or renew a Ring Protect plan.
Oct 9, 18:10 UTC
Resolved -
A fix has been implemented and we are seeing these live view attempts succeed at this time. Thank you for your patience while we investigated and resolved this concern.
Oct 8, 18:38 UTC
Identified -
We have identified that some users are unable to connect to an on-demand live view on our original Ring Video Doorbell products for iOS users. This does not impact motion or button press event notifications being delivered or answered. We are working to resolve this as soon as possible.
Oct 8, 18:03 UTC
Resolved -
This incident has been resolved.
Oct 8, 01:25 UTC
Identified -
The issue has been identified and a fix is being implemented.
Oct 8, 01:20 UTC
Investigating -
Some Ring Video Doorbell Classics are not sending notifications for motion detection and doorbell press events. Video recordings of events and Live View are not affected. We're currently working to get this resolved.
Oct 7, 23:34 UTC