Resolved -
This incident has been resolved.
Mar 25, 18:43 UTC
Monitoring -
We have resolved the video processing delay. New videos are processing in a normal timeframe. Some videos that occurred during the delay are still processing.
Mar 25, 18:22 UTC
Identified -
We have identified a delay in processing videos in the EU region.
Mar 25, 18:08 UTC
Resolved -
This incident has been resolved.
Mar 23, 19:14 UTC
Update -
The Ring app is available and new events are processing quickly, but some events that occurred during the initial delay are still processing.
Mar 23, 18:16 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 23, 18:09 UTC
Identified -
Some Neighbors are experiencing a delay in the processing of video events to their event history. Some Neighbors are also unable to load the Ring app.
Mar 23, 17:49 UTC
Resolved -
We have resolved the Cloud Video processing delays and all videos are now processing normally and all previous events have caught up.
Mar 20, 16:41 UTC
Identified -
The issue has been identified and a fix is in place.
Mar 20, 16:40 UTC
Investigating -
We are experiencing some delays in processing videos immediately. You will see no arrow to the right of your events in the Ring App indicating the video cannot be played yet. These videos are recording properly and will be available within the app once the issue has been resolved.
Mar 20, 16:35 UTC