Monitoring - The degraded performance and inaccessibility of services are beginning to recover. Only some users will be experiencing the listed symptoms at this time. We will continue to work to resolve all impacted users as soon as possible and provide updates here when we expect full service availability again. Thank you for your patience.
Dec 7, 22:31 UTC

Update - We are continuing to work on a fix for this issue.
Dec 7, 22:26 UTC

Update - Technical teams have identified a root cause and continue to work on resolution. Some services have started to experience partial recovery.
Dec 7, 18:57 UTC

Identified - We have identified an issue that may cause failures throughout the app such as settings changes not saving and live videos (dings, motions, live views) to fail to connect. This issue may also cause login failures on all platforms including Ring.com.

Customer Support phone and chat systems are also affected. Neighbors may have difficulties getting in touch with our support team. We are working to resolve this as soon as possible. We appreciate your patience and understanding in the meantime.
Dec 7, 15:56 UTC