Monitoring - The degraded performance and inaccessibility of services are beginning to recover. Only some users will be experiencing the listed symptoms at this time. We will continue to work to resolve all impacted users as soon as possible and provide updates here when we expect full service availability again. Thank you for your patience.
Dec 7, 22:31 UTC
Update - We are continuing to work on a fix for this issue.
Dec 7, 22:26 UTC
Update - Technical teams have identified a root cause and continue to work on resolution. Some services have started to experience partial recovery.
Dec 7, 18:57 UTC
Identified - We have identified an issue that may cause failures throughout the app such as settings changes not saving and live videos (dings, motions, live views) to fail to connect. This issue may also cause login failures on all platforms including Ring.com.

Customer Support phone and chat systems are also affected. Neighbors may have difficulties getting in touch with our support team. We are working to resolve this as soon as possible. We appreciate your patience and understanding in the meantime.
Dec 7, 15:56 UTC
Ring.com Degraded Performance
Ring Protect (Video Recording) Degraded Performance
Live Calls (Doorbell Dings & Motions) Degraded Performance
Video On Demand Degraded Performance
Partner Integration Degraded Performance
Account Emails Degraded Performance
90 days ago
100.0 % uptime
Today
Devices Degraded Performance
90 days ago
100.0 % uptime
Today
Video Doorbell Degraded Performance
Chime Degraded Performance
Video Doorbell Pro Degraded Performance
Stickup Cam (Original) Degraded Performance
Chime Pro Degraded Performance
Floodlight Cam Degraded Performance
Video Doorbell 2 Degraded Performance
Spotlight Cam (Wired & Mount) Degraded Performance
Spotlight Cam (Battery & Solar) Degraded Performance
Video Doorbell Elite Degraded Performance
Ring Alarm ? Operational
Stick Up Cam Wired Degraded Performance
Stick Up Cam Battery Degraded Performance
Smart Lighting Degraded Performance
Peep Hole Cam Degraded Performance
Indoor Cam Degraded Performance
Stick Up Cam Plug In ? Degraded Performance
90 days ago
100.0 % uptime
Today
Stick Up Cam Elite Degraded Performance
Ring App Degraded Performance
90 days ago
99.3 % uptime
Today
iOS App ? Degraded Performance
90 days ago
98.65 % uptime
Today
Android App ? Degraded Performance
90 days ago
98.66 % uptime
Today
Windows App ? Degraded Performance
90 days ago
99.95 % uptime
Today
Mac/OSX App ? Degraded Performance
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 8, 2021

No incidents reported today.

Dec 7, 2021

Unresolved incident: App Failures and Ring.com Login Failures.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021
Resolved - This incident has been resolved.
Nov 27, 15:54 UTC
Identified - We have identified an issue that is causing some trouble with video recordings in the app and video notifications.
Nov 27, 14:07 UTC
Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.