Video Transcoding Delays

Incident Report for Ring.com

Resolved

This incident has been resolved, all videos are processing in real time.

Posted Oct 31, 2020 - 18:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 31, 2020 - 17:33 UTC

Identified

We have identified an issue causing a delay in the availability of playback of video recordings and are currently working to mitigate to resolve the issue.

Posted Oct 31, 2020 - 17:22 UTC

This incident affected: Ring Protect (Video Recording).