Major Systems Outage

Incident Report for Ring.com

Resolved

This incident has been resolved.

Posted Jul 28, 2023 - 23:57 UTC

Update

We are seeing improvements across the board, but some services may still be experiencing degraded performance.

Posted Jul 28, 2023 - 23:22 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 28, 2023 - 22:38 UTC

Investigating

We are investigating reports that some Neighbors are unable to load the Ring app.

Posted Jul 28, 2023 - 21:48 UTC

This incident affected: Ring Device Health (Doorbells, Indoor Cams, Outdoor Cams, Security Systems, Smart Lighting, Access Control), Partner Integration (Alexa), Ring Mobile Apps (Ring iOS App, Ring Android App, Neighbors), and Video On Demand.