Video Processing Delays

Incident Report for Ring.com

Resolved

This issue was resolved and all events processed @ 1:27 AM PST

Posted Jun 06, 2019 - 09:00 UTC

Update

Video processing is caught up and the issue has been resolved.

Posted Jun 06, 2019 - 08:34 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 05, 2019 - 21:38 UTC

Investigating

Our video processing infrastructure is running behind which is causing delays in recorded videos being available for viewing. While the video is unviewable, it's timestamp will not show up in the application's event history.

No data has been lost and the system should be caught up shortly.

Posted Jun 05, 2019 - 20:05 UTC

This incident affected: Ring Protect (Video Recording).