The performance and accessibility of our services has recovered. We will continue to monitor to ensure all user's functionality has been fully restored. Thank you for your patience.
Posted Dec 08, 2021 - 01:29 UTC
Monitoring
The degraded performance and inaccessibility of services are beginning to recover. Only some users will be experiencing the listed symptoms at this time. We will continue to work to resolve all impacted users as soon as possible and provide updates here when we expect full service availability again. Thank you for your patience.
Posted Dec 07, 2021 - 22:31 UTC
Update
We are continuing to work on a fix for this issue.
Posted Dec 07, 2021 - 22:26 UTC
Update
Technical teams have identified a root cause and continue to work on resolution. Some services have started to experience partial recovery.
Posted Dec 07, 2021 - 18:57 UTC
Identified
We have identified an issue that may cause failures throughout the app such as settings changes not saving and live videos (dings, motions, live views) to fail to connect. This issue may also cause login failures on all platforms including Ring.com.
Customer Support phone and chat systems are also affected. Neighbors may have difficulties getting in touch with our support team. We are working to resolve this as soon as possible. We appreciate your patience and understanding in the meantime.
Posted Dec 07, 2021 - 15:56 UTC
This incident affected: Ring Device Health (Doorbells, Indoor Cams, Outdoor Cams, Security Systems, Smart Lighting, Access Control), Partner Integration (Alexa), Ring Mobile Apps (Ring iOS App, Ring Android App), and Ring.com, Video On Demand, Stored Video Recordings.