This incident has been resolved. All videos recorded during the outage are now available through our apps or website.
Posted May 06, 2020 - 17:51 UTC
Monitoring
A fix has been implement and we're currently processing the backlog of recorded videos. We will continue monitoring this situation until all services return to normal operation.
Posted May 05, 2020 - 19:46 UTC
Identified
We have identified an error that is currently impacting how quickly videos are made available to view in our app and our website. We are currently working on a resolution.
Posted May 05, 2020 - 17:35 UTC
This incident affected: Ring.com, Ring Protect (Video Recording) and Ring App (iOS App, Android App, Windows App, Mac/OSX App).