Live Video is Unable to Connect

Incident Report for Ring.com

Resolved

This incident has been resolved.

Posted Dec 08, 2020 - 11:40 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 08, 2020 - 11:37 UTC

Investigating

We are currently investigating an issue that is causing live view to fail as well as account access on the Ring App.

Posted Dec 08, 2020 - 10:55 UTC

This incident affected: Ring App (iOS App, Android App, Windows App, Mac/OSX App) and Live Calls (Doorbell Dings & Motions), Video On Demand.