Some Recordings Unavailable for Playback

Incident Report for Ring.com

Resolved

This incident has been resolved. All events that occurred during the video processing delay 9/11 - 9/13 should be available to view.

Posted Sep 16, 2019 - 03:48 UTC

Update

We are continuing to work on a fix for this issue.

Posted Sep 15, 2019 - 22:11 UTC

Update

We are continuing to work on a fix for this issue.

Posted Sep 14, 2019 - 18:52 UTC

Identified

We have identified some videos from September 11th through September 13 are not available for playback. We are working diligently to process them. Thank you for your continued patience as we process these videos.

Posted Sep 13, 2019 - 19:52 UTC

This incident affected: Ring Protect (Video Recording).