Billing Outage

Incident Report for Ring.com

Resolved

This incident has been resolved.

Posted Apr 30, 2020 - 22:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 30, 2020 - 21:44 UTC

Investigating

We are currently investigating a concern with our billing system. Ring Protect Plan subscription charges may not process or may provide error messages.

Posted Apr 30, 2020 - 20:47 UTC

This incident affected: Ring.com and Ring Protect (Video Recording).