T-Mobile users unable to receive 2SV SMS

Incident Report for Ring.com

Resolved

This incident has been resolved.

Posted Jan 23, 2021 - 01:33 UTC

Identified

Neighbors who have T-Mobile as their cell phone carrier may be unable to receive a Two-Step Verification text message to be able to log into their Ring accounts. We're working with our provider to resolve this.

Posted Jan 22, 2021 - 18:03 UTC

This incident affected: Ring.com and Ring App (iOS App, Android App).