Event Processing Delays

Incident Report for Ring.com

Resolved

This incident has been resolved.

Posted Oct 17, 2018 - 22:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 17, 2018 - 21:51 UTC

Identified

Our event processing infrastructure is running behind which is causing delays with videos being available to view. No videos has been lost and the system should be caught up shortly.

Posted Oct 17, 2018 - 21:18 UTC

This incident affected: Ring.com, Ring Protect (Video Recording) and Devices (Video Doorbell, Chime, Video Doorbell Pro, Stickup Cam (Original), Chime Pro, Floodlight Cam, Video Doorbell 2, Spotlight Cam (Wired & Mount), Spotlight Cam (Battery & Solar), Video Doorbell Elite, Ring Alarm).