Event Processing Delays
Incident Report for Ring.com
Resolved
This incident has been resolved.
Posted 7 months ago. Oct 17, 2018 - 22:01 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted 7 months ago. Oct 17, 2018 - 21:51 UTC
Identified
Our event processing infrastructure is running behind which is causing delays with videos being available to view. No videos has been lost and the system should be caught up shortly.
Posted 7 months ago. Oct 17, 2018 - 21:18 UTC
This incident affected: Devices (Video Doorbell, Chime, Video Doorbell Pro, Stickup Cam (Original), Chime Pro, Floodlight Cam, Video Doorbell 2, Spotlight Cam (Wired & Mount), Spotlight Cam (Battery & Solar), Video Doorbell Elite, Ring Alarm) and Ring.com, Ring Protect (Video Recording).