App latency and Setup failures

Incident Report for Ring.com

Resolved

We have resolved this incident.

Posted Jul 24, 2022 - 00:31 UTC

Update

We have resolved this incident.

Posted Jul 24, 2022 - 00:30 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 23, 2022 - 21:21 UTC

Identified

We have identified an issue that may cause intermittent device setup failures, live view / linked event failures, and app latency.

Posted Jul 23, 2022 - 19:16 UTC

This incident affected: Ring Device Health (Doorbells, Outdoor Cams, Security Systems, Access Control), Partner Integration (Alexa), Ring Mobile Apps (Ring iOS App, Ring Android App), and Ring.com, Video On Demand, Stored Video Recordings.