Unable to Process Payments for shop.ring.com orders or Ring Protect Plans

Incident Report for Ring.com

Resolved

The issue with payments for orders or subscriptions has been resolved.

Posted May 11, 2020 - 16:50 UTC

Investigating

We are currently investigating an issue with our payment platform causing an inability to process payments for product orders on shop.ring.com or process new charges for the Ring Protect subscription plans. We are working to resolve this error and will provide updates when orders can be placed again.

Posted May 11, 2020 - 16:29 UTC

This incident affected: Ring.com.