Unable To Connect To Ding and Motion Events

Incident Report for Ring.com

Resolved

This incident has been resolved.

Posted Feb 04, 2025 - 00:38 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 03, 2025 - 23:23 UTC

Investigating

We are currently investigating an issue causing some customers to be unable to connect to Ding or Motion events. Live View on demand will continue to work as expected.

Posted Feb 03, 2025 - 22:51 UTC

This incident affected: Live Calls (Doorbell Dings & Motions).