Invalid Credentials When Logging In

Incident Report for Ring.com

Resolved

This incident has been resolved.

Posted Jun 11, 2020 - 20:32 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 11, 2020 - 20:22 UTC

Identified

We are currently investigating an issue with valid login attempts giving an invalid email or password message.

Posted Jun 11, 2020 - 20:17 UTC

This incident affected: Ring.com and Ring App (iOS App, Android App, Windows App, Mac/OSX App).