Video Recording

Incident Report for Ring.com

Resolved

This incident has been resolved.

Posted Jun 08, 2021 - 23:58 UTC

Update

We are continuing to monitor for any further issues.

Posted Jun 04, 2021 - 22:16 UTC

Monitoring

A fix has been implemented and we are monitoring the results. Events that occurred between 1:05PM and 2:55PM PDT may still be unavailable at this time.

Posted Jun 04, 2021 - 21:54 UTC

Identified

This issue will allow devices to connect to live video but recordings will not show up in event history and timeline.

Posted Jun 04, 2021 - 21:43 UTC

Investigating

We are looking into metrics that indicate there may be an issue with initializing live view for some neighbors. We will update with additional information as it comes available.

Posted Jun 04, 2021 - 20:47 UTC

This incident affected: Ring Protect (Video Recording), Live Calls (Doorbell Dings & Motions), and Video On Demand.