Video Processing Delays

Incident Report for Ring.com

Resolved

This incident has been resolved.

Posted Jul 10, 2020 - 22:16 UTC

Update

All new events are processing in real time however we are continuing to process a backlog of recorded videos that occurred during the delay.

Posted Jul 10, 2020 - 21:16 UTC

Update

We are continuing to monitor for any further issues.

Posted Jul 10, 2020 - 19:20 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 10, 2020 - 19:18 UTC

Investigating

We are currently investigating a possible delay in video playback.

Posted Jul 10, 2020 - 15:52 UTC

This incident affected: Ring Protect (Video Recording) and Video On Demand.