Ring Video Doorbell Wired devices remain in night vision mode.

Incident Report for Ring.com

Resolved

We have identified a small number of devices that were affected and will be rolling back the changes.

Posted Nov 19, 2022 - 02:54 UTC

Update

We are continuing to investigate this issue.

Posted Nov 18, 2022 - 17:11 UTC

Investigating

We're investigating Ring Video Doorbell Wired devices remaining in night vision mode which is causing black & white video. There is no workaround available at this time.

Posted Nov 18, 2022 - 17:10 UTC

This incident affected: Devices (Video Doorbell) and Video On Demand.