This incident has been resolved. All jobs have been processed.
Posted Jun 11, 2019 - 20:15 UTC
Monitoring
A fix has been implemented and we are monitoring results. All jobs are being retried.
Posted Jun 11, 2019 - 19:51 UTC
Identified
Our billing processing infrastructure is running behind which is causing delays to new subscriptions or changes to existing subscription plans. No data has been lost and the system should be caught up shortly.
Posted Jun 11, 2019 - 19:31 UTC
This incident affected: Ring.com and Ring Protect (Video Recording).