Billing Processing Delays

Incident Report for Ring.com

Resolved

This incident has been resolved. All jobs have been processed.

Posted Jun 11, 2019 - 20:15 UTC

Monitoring

A fix has been implemented and we are monitoring results. All jobs are being retried.

Posted Jun 11, 2019 - 19:51 UTC

Identified

Our billing processing infrastructure is running behind which is causing delays to new subscriptions or changes to existing subscription plans. No data has been lost and the system should be caught up shortly.

Posted Jun 11, 2019 - 19:31 UTC

This incident affected: Ring.com and Ring Protect (Video Recording).