Ring Video Doorbell 2s & Spotlight Cam Batteries Appearing Offline

Incident Report for Ring.com

Resolved

This incident has been resolved.
Posted Oct 20, 2018 - 00:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 19, 2018 - 23:51 UTC

Identified

We are currently experiencing an issue with Ring Video Doorbell 2s and Spotlight Cam Batteries appearing offline in the application.

We have identified the cause of the issue, and are working on resolving it.

We apologize for any inconvience this may cause.
Posted Oct 19, 2018 - 23:40 UTC
This incident affected: Video On Demand and Devices (Video Doorbell 2, Spotlight Cam (Battery & Solar)).