System-wide delays and latency

Incident Report for Ring.com

Resolved

This incident has been resolved.
Posted Feb 03, 2021 - 21:07 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 03, 2021 - 20:01 UTC

Investigating

We're currently experiencing issues with logging into or loading the Ring app and/or Ring.com, as well as issues starting Live Views or connecting to live video from ding and motion events.
Posted Feb 03, 2021 - 17:27 UTC
This incident affected: Ring Device Health (Doorbells, Indoor Cams, Outdoor Cams, Security Systems, Smart Lighting, Access Control) and Ring.com, Video On Demand.
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