System-wide delays and latency

Incident Report for Ring.com

Resolved

This incident has been resolved.

Posted Feb 03, 2021 - 21:07 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 03, 2021 - 20:01 UTC

Investigating

We're currently experiencing issues with logging into or loading the Ring app and/or Ring.com, as well as issues starting Live Views or connecting to live video from ding and motion events.

Posted Feb 03, 2021 - 17:27 UTC

This incident affected: Ring.com, Live Calls (Doorbell Dings & Motions), Video On Demand and Devices (Video Doorbell, Chime, Video Doorbell Pro, Stickup Cam (Original), Chime Pro, Floodlight Cam, Video Doorbell 2, Spotlight Cam (Wired & Mount), Spotlight Cam (Battery & Solar), Video Doorbell Elite, Ring Alarm, Stick Up Cam Wired, Stick Up Cam Battery, Smart Lighting, Peep Hole Cam, Indoor Cam, Stick Up Cam Plug In, Stick Up Cam Elite).