Some Powered Devices Intermittently Showing Offline

Incident Report for Ring.com

Resolved

This incident has been resolved.

Posted Apr 06, 2019 - 01:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 06, 2019 - 00:55 UTC

Update

This may also cause affected powered devices to not allow toggling Motion Alerts and other settings (or cause certain settings to toggle, then toggle back again on their own).

Posted Apr 06, 2019 - 00:51 UTC

Identified

We have identified an issue causing some powered devices (Ring Pro, Floodlight Cam, etc) to show offline in the Ring app. The affected devices should still receive and live stream motion and doorbell ring events, but the Live View button will be unavailable.

Posted Apr 06, 2019 - 00:18 UTC

This incident affected: Devices (Video Doorbell Pro, Floodlight Cam, Spotlight Cam (Wired & Mount), Video Doorbell Elite, Stick Up Cam Wired, Stick Up Cam Battery) and Video On Demand.