Increase In Billing Errors

Incident Report for Ring.com

Resolved

This incident has been resolved.

Posted Oct 15, 2021 - 00:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 15, 2021 - 00:01 UTC

Identified

A partial outage in our billing system is causing errors when attempting to make purchases from Ring.com, or when attempting to purchase or renew a Ring Protect plan.

Posted Oct 14, 2021 - 21:11 UTC

This incident affected: Ring.com.