Elevated Processing Errors

Incident Report for Ring.com

Resolved

This incident has been resolved.

Posted Dec 11, 2018 - 00:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 10, 2018 - 23:59 UTC

Investigating

We're experiencing an elevated level of Billing processing errors that are causing problems with adding credit card information. This is also affecting adding additional Ring services and product orders. We are currently looking into the issue. This has no effect to current recording plans or device features.

Posted Dec 10, 2018 - 22:34 UTC

This incident affected: Ring.com.