Wired Devices Showing As Offline In App

Incident Report for Ring.com

Resolved

This incident has been resolved.

Posted Jun 18, 2018 - 12:08 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jun 18, 2018 - 12:07 UTC

Identified

Wired devices like the Spotlight Cam Wired and Ring Video Doorbell Pro are showing as offline in the Ring app but are still detecting dings and motion. We are working on implementing a fix for this issue. Thank you for your patience in the meantime.

Posted Jun 18, 2018 - 11:19 UTC

This incident affected: Video On Demand.