Devices Intermittently Offline

Incident Report for Ring.com

Resolved

This incident has been resolved and all systems are operational

Posted Oct 18, 2019 - 14:43 UTC

Monitoring

A fix has been deployed and we are monitoring the resolution

Posted Oct 18, 2019 - 14:15 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 18, 2019 - 13:50 UTC

Update

We are continuing to investigate this issue.

Posted Oct 18, 2019 - 11:56 UTC

Investigating

We are currently investigating this issue

Posted Oct 18, 2019 - 11:54 UTC

This incident affected: Live Calls (Doorbell Dings & Motions), Video On Demand and Devices (Floodlight Cam, Spotlight Cam (Wired & Mount), Stick Up Cam Wired, Peep Hole Cam).