Video on Demand and Setup Failures

Incident Report for Ring.com

Resolved

This incident has been resolved.

Posted Feb 08, 2019 - 23:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 08, 2019 - 23:08 UTC

Update

We are continuing to work on a fix for this issue.

Posted Feb 08, 2019 - 21:54 UTC

Identified

We have identified an issue causing some live video calls (such as Live View or live motion or doorbell ring video events) to not connect, and some new device setups to fail.

Posted Feb 08, 2019 - 21:00 UTC

This incident affected: Devices (Video Doorbell, Video Doorbell Pro, Stickup Cam (Original), Floodlight Cam, Video Doorbell 2, Spotlight Cam (Wired & Mount), Spotlight Cam (Battery & Solar), Video Doorbell Elite, Stick Up Cam Wired, Stick Up Cam Battery) and Live Calls (Doorbell Dings & Motions), Video On Demand.