Snapshot Captures Missing From Timeline
Incident Report for Ring.com
Resolved
This incident has been resolved. Some snapshot captures may not recover. In which case, there may be 1-30 minute gaps in the timeline view.
Posted Jan 26, 2020 - 23:33 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 26, 2020 - 23:26 UTC
Identified
We have identified an issue with our Snapshot Capture feature not generating preview images since 1:30 PM PST (9:30 PM UTC).
Posted Jan 26, 2020 - 22:32 UTC
This incident affected: Devices (Video Doorbell, Video Doorbell Pro, Stickup Cam (Original), Floodlight Cam, Video Doorbell 2, Spotlight Cam (Wired & Mount), Spotlight Cam (Battery & Solar), Video Doorbell Elite, Stick Up Cam Wired, Stick Up Cam Battery, Peep Hole Cam, Indoor Cam, Stick Up Cam Plug In), Ring App (iOS App, Android App), and Ring Protect (Video Recording).