No Motion Notifications On Some Battery Powered Devices

Incident Report for Ring.com

Resolved

This incident has been resolved.

Posted Dec 16, 2019 - 21:32 UTC

Update

We are continuing to work on a fix for this issue.

Posted Dec 16, 2019 - 20:57 UTC

Update

We are continuing to work on a fix for this issue.

Posted Dec 16, 2019 - 20:40 UTC

Identified

We have identified an issue with some battery powered devices not sending motion notifications.

Posted Dec 16, 2019 - 20:39 UTC

This incident affected: Devices (Video Doorbell, Stickup Cam (Original), Video Doorbell 2, Spotlight Cam (Battery & Solar), Stick Up Cam Battery, Peep Hole Cam, Stick Up Cam Plug In), Ring App (iOS App, Android App), and Live Calls (Doorbell Dings & Motions).