Powered Devices Intermittently Unable to Live View on Demand and Showing Offline in Device Health

Incident Report for Ring.com

Resolved

This incident has been resolved.

Posted Jan 14, 2019 - 18:26 UTC

Monitoring

We have implemented a fix and are confirming the issue has been resolved.

Posted Jan 14, 2019 - 18:20 UTC

Update

We are continuing to investigate this issue.

Posted Jan 14, 2019 - 17:39 UTC

Investigating

We are currently investigating an issue that is causing devices to incorrectly show as offline and cause live view functionality to be intermittently unavailable. This is impacting our Ring Pro, Floodlight, Spotlight Cam Wired and Mount, Elite and Stick Up Cam Wired products. This is only impacting the on-demand live view functions. Doorbell button presses and motion events are still operating as expected. Thank you for your patience as our team works towards a resolution.

Posted Jan 14, 2019 - 17:38 UTC

This incident affected: Devices (Video Doorbell Pro, Floodlight Cam, Spotlight Cam (Wired & Mount), Video Doorbell Elite, Stick Up Cam Wired).