Trans-coding Delay

Incident Report for Ring.com

Resolved

We have resolved the Cloud Video processing delays and all videos are now processing normally and all previous events have caught up.

Posted Mar 20, 2019 - 16:41 UTC

Identified

The issue has been identified and a fix is in place.

Posted Mar 20, 2019 - 16:40 UTC

Investigating

We are experiencing some delays in processing videos immediately. You will see no arrow to the right of your events in the Ring App indicating the video cannot be played yet. These videos are recording properly and will be available within the app once the issue has been resolved.

Posted Mar 20, 2019 - 16:35 UTC

This incident affected: Video On Demand.