tag:status.ring.com,2005:/historyRing.com Status - Incident History2024-03-29T05:23:50ZRing.comtag:status.ring.com,2005:Incident/203672782024-03-27T18:01:30Z2024-03-27T18:07:33ZLive View Failure with Ring Edge Enabled Devices<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>18:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>02:17</var> UTC</small><br><strong>Monitoring</strong> - A partial fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>23:06</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports that some Neighbors are unable to load live video services for devices with Ring Edge enabled.</p>tag:status.ring.com,2005:Incident/203635942024-03-26T17:00:00Z2024-03-26T17:30:38ZRecorded Events Delay<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Resolved</strong> - We briefly experienced a delay with recordings being available for review in event history.</p>tag:status.ring.com,2005:Incident/203612082024-03-26T14:02:37Z2024-03-26T14:02:54ZAccount Verification via SMS - Degraded Performance<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>14:02</var> UTC</small><br><strong>Resolved</strong> - This outage has fully recovered</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:18</var> UTC</small><br><strong>Investigating</strong> - We are investigating a partial outage with our SMS service provider that is currently preventing account verification.</p>tag:status.ring.com,2005:Incident/202158102024-03-11T13:00:00Z2024-03-11T14:55:12ZPOSTMORTEM: Temporary issue with Magic Setup.<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Resolved</strong> - Magic Setup (QR code scanning) had an issue that caused the setup to fail when scanning the QR code. Users could still manually setup the device.</p>tag:status.ring.com,2005:Incident/198099222024-01-23T20:22:00Z2024-01-23T20:22:00ZRing.com Displaying Incorrectly<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>20:22</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>20:20</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.ring.com,2005:Incident/197155632024-01-15T22:14:09Z2024-01-15T22:14:09ZIncomplete Setups<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>22:14</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>19:42</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a concern that may prevent successful completion of device setups.</p>tag:status.ring.com,2005:Incident/191111612023-11-13T21:13:57Z2023-11-13T21:13:57ZShop.ring.com is Temporarily Unavailable<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>21:13</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>21:01</var> UTC</small><br><strong>Identified</strong> - A fix is being implemented. If you experience this issue, navigate to ring.com.</p>tag:status.ring.com,2005:Incident/189848792023-11-01T03:02:52Z2023-11-01T03:03:00ZDelayed Notifications On Linked Alexa Devices<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>03:02</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>02:44</var> UTC</small><br><strong>Update</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>01:51</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and teams are working on a fix.</p>tag:status.ring.com,2005:Incident/185215012023-09-18T01:10:22Z2023-09-18T01:10:22ZPreview Thumbnail in Event History Not Loading<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>01:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>21:58</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Identified</strong> - We have identified an issue causing some neighbors to be unable to load the preview thumbnail of the Event History section of the Ring app. We are working on a fix.</p>tag:status.ring.com,2005:Incident/185057402023-09-15T01:36:04Z2023-09-15T01:36:04ZLive Video Failures<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>01:36</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>01:26</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>00:05</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports that some Neighbors are unable to load live video services.</p>tag:status.ring.com,2005:Incident/185042522023-09-14T21:24:30Z2023-09-14T21:24:30ZSome Ring Devices May Appear Offline<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>21:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>20:50</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>20:12</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.ring.com,2005:Incident/184942962023-09-13T21:57:58Z2023-09-13T21:57:58ZLive Video Loading Errors<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>21:57</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>21:22</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports that some Neighbors are unable to load live video services.</p>tag:status.ring.com,2005:Incident/180956702023-08-09T17:11:52Z2023-08-09T17:11:52ZRecordings Unavailable<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>17:11</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. Some videos recorded during this time may not become available.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>13:59</var> UTC</small><br><strong>Investigating</strong> - We've received reports that newly created events are not being saved as recordings.</p>tag:status.ring.com,2005:Incident/179897622023-07-28T23:57:44Z2023-07-28T23:57:44ZMajor Systems Outage<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>23:57</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>23:22</var> UTC</small><br><strong>Update</strong> - We are seeing improvements across the board, but some services may still be experiencing degraded performance.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>22:38</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>21:48</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports that some Neighbors are unable to load the Ring app.</p>tag:status.ring.com,2005:Incident/177303652023-06-30T16:25:26Z2023-06-30T16:25:26ZAndroid login failures<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>16:25</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>16:14</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>15:17</var> UTC</small><br><strong>Investigating</strong> - Some users attempting to log in to the Ring app on Android are receiving various errors preventing successful login. iOS and Ring.com do not appear to be affected at this time. Ring.com from a desktop or mobile browser can be used as a short-term workaround while we work to resolve this.</p>tag:status.ring.com,2005:Incident/176034422023-06-17T17:03:49Z2023-06-17T17:03:49ZRing Devices Offline<p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>17:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>15:42</var> UTC</small><br><strong>Investigating</strong> - We're currently investigating an issue causing Ring devices to report as offline. It's possible at this time that this may be due to a major US ISP outage.</p>tag:status.ring.com,2005:Incident/175639492023-06-13T23:04:56Z2023-06-13T23:04:56ZMultiple System Failures<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>23:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:57</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:55</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:57</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing an issue with an upstream provider causing multiple outages in our services. We are working to resolve this issue as soon as possible. This disruption is effecting our Customer Support team's phone and chat capabilities.</p>tag:status.ring.com,2005:Incident/174788002023-06-05T13:54:38Z2023-06-05T13:54:38ZIncreased Live View Failure Rate<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>13:54</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>13:42</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>13:27</var> UTC</small><br><strong>Investigating</strong> - We have confirmed some Neighbors are unable to utilize live video streaming services</p>tag:status.ring.com,2005:Incident/174597442023-06-03T05:20:54Z2023-06-03T05:20:54ZIssues deleting events<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>05:20</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>03:59</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>03:59</var> UTC</small><br><strong>Identified</strong> - We have identified that some users may experience issues when deleting events.</p>tag:status.ring.com,2005:Incident/173830992023-05-26T23:16:44Z2023-05-26T23:16:44ZModes Unavailable<p><small>May <var data-var='date'>26</var>, <var data-var='time'>23:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>22:29</var> UTC</small><br><strong>Investigating</strong> - We've identified an issue causing Modes to be unavailable. This is preventing Ring Alarm devices from changing status via the Ring app or Alexa. Additionally, playback of recordings on Ring.com has an increased error rate.</p>tag:status.ring.com,2005:Incident/167608802023-04-05T20:19:55Z2023-04-05T20:19:55ZElevated Live Video Failure Rate<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>20:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>18:36</var> UTC</small><br><strong>Update</strong> - Further investigation has showed a small number of iOS and Android app users may see degraded Live Video performance, but in most cases re-trying a Live View should work where the first attempt failed.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>18:34</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>17:26</var> UTC</small><br><strong>Update</strong> - Further investigation has showed this only affects live video on Ring.com, and through Alexa devices and other third-party integrations.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>15:46</var> UTC</small><br><strong>Investigating</strong> - We have confirmed some Neighbors are unable to utilize live video streaming services</p>tag:status.ring.com,2005:Incident/163907132023-03-08T17:32:47Z2023-03-08T17:32:47ZRing Alarm Inaccessible From App<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:32</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:43</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue that causes Ring Alarm to incorrectly report as "offline" in the Ring app, which prevents the changing of Modes from the app. Keypads will still work normally in the meantime.</p>tag:status.ring.com,2005:Incident/162581192023-02-23T23:58:38Z2023-02-23T23:58:38ZIncreased Live View Failure Rates<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>23:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports that some Neighbors are unable to load live video on devices with Ring Edge enabled.</p>tag:status.ring.com,2005:Incident/160117152023-02-03T01:46:35Z2023-02-03T01:46:35ZLive Video Outage<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>01:46</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>00:42</var> UTC</small><br><strong>Identified</strong> - We have confirmed some Neighbors are unable to utilize live video streaming services.</p>tag:status.ring.com,2005:Incident/153419612022-12-16T23:49:21Z2022-12-16T23:49:21ZLive Video Freezing on Spotlight Cam Pro<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>23:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved by a backend fix.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>16:31</var> UTC</small><br><strong>Investigating</strong> - Some neighbors may experience freezing video in the app when viewing live video on the Spotlight Cam Pro. Recordings will function normally and no video footage will be lost.</p>